Support
Last updated: 1 August 2026
A question, a bug, a request about your data: it all goes to the same address.
Koach is published by one person: every message is read and answered, usually within two working days. Write in English or in French.
So the first reply is a useful one, tell us:
- the email address of the account concerned;
- your iPhone model and iOS version;
- what you were doing when the problem happened, and a screenshot if you have one.
Before you write
The FAQ covers the most common questions: levels, free sessions, how records are detected, achievements, muscle balance, equipment, languages and themes.
Your account
Everything is handled in the app, Profile tab, then Settings:
- Forgotten password — on the sign-in screen, "Reset password" sends a link by email. If you signed up with Google or Apple, use that same button again: your account has no password.
- Export your data — "Export my data" sends everything to your account's email address. One request per 24 hours.
- Delete your account — "Delete my account", at the bottom of the screen. The action cannot be undone: profile, posts, workouts, media and follows are erased, then deleted or anonymised within 30 days.
- Private profile and follow requests — under "Privacy".
Your rights of access, rectification, erasure, restriction, objection and portability can also be exercised by email. The details are in the privacy policy.
Reporting content or a user
On any post or profile, the app menu lets you hide, mute, block or report. Reports stay anonymous and are reviewed one by one; manifestly unlawful content is taken down. For anything serious or urgent, write to us as well at the address above.
If something goes wrong
- The live activity stays on the Lock Screen — open Koach and close it again: the app takes back control of the running session and ends the activity.
- Nothing refreshes, or a network error appears — check your connection, then restart the app. If the error persists, write to us with the approximate time: the trace can be found server-side.
- A fix we announced doesn't seem to have landed — some updates install on launch, without going through the App Store. Close Koach completely, then reopen it.
Documents
Publisher
Alexandre D'Agate, sole trader (entrepreneur individuel), registered with the Angers trade register under number 919 899 179, with registered office at 15 rue Joubert, 49100 Angers, France.